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SERVICE · ENTERPRISE

Technical Maintenance

SLA-backed retainers for the marketing stack you already run. We keep it fast, secure and up-to-date.

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A retainer with Grepfox replaces the fractional CTO you never hired. We own the uptime, the updates, the on-call, and the boring-but-critical work that keeps your marketing stack compounding.

  • 24/7

    COVERAGE

    on-call rotation

  • 15 min

    P1 RESPONSE

    target, backed by contract SLA

  • 20–100h

    RETAINER

    monthly envelope

SECTION 01

INSIDE THE RETAINER.

Everything a fractional CTO would own — with an SLA.

  • SERVICE / 01

    Monitoring & alerting

    Uptime, performance and error tracking across web, CRM and automation layers.

  • SERVICE / 02

    Security updates

    Dependency upgrades, vulnerability scanning and patching on a fixed cadence.

  • SERVICE / 03

    Performance reviews

    Quarterly architecture and speed audits, with a prioritized fix list.

  • SERVICE / 04

    Dedicated engineer

    A named owner who knows your stack, with a named backup. No ticket roulette.

  • SERVICE / 05

    Monthly reports

    What shipped, what broke, what is next — in plain language, every month.

  • SERVICE / 06

    Emergency response

    P1 incidents answered in minutes, around the clock, with a post-mortem after. Exact targets live in your SLA.

THE QUIET WORK

The boring work
that compounds.

Unpatched plugins, silent backup failures and slow decay are how marketing stacks die. We own that layer: updates applied, backups verified by restore drills, every action logged in the monthly report.

— SLA-BACKED · 24/7 ON-CALL

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SECTION 02

HOW ONBOARDING WORKS.

  1. 01

    Onboard

    Access, inventory, risk map. Usually one week.

  2. 02

    Baseline

    Monitoring live, backups verified by restore.

  3. 03

    Harden

    Patch debt paid down, known vulnerabilities closed.

  4. 04

    Operate

    On-call, updates, monthly reporting begin.

  5. 05

    Review

    Quarterly architecture session with your team.

WHAT WE WATCH

  • WordPress
  • Next.js
  • Vercel
  • Cloudflare
  • AWS
  • Supabase
  • MySQL
  • Postgres
  • Redis
  • GitHub
  • Sentry
  • UptimeRobot
PRINCIPLE / 004

On retainer we engineer for zero unplanned downtime — quarterly reviews that catch problems while they are still cheap to fix.

SECTION 03

QUESTIONS.

The fine print, answered up front.

  • Partially — rollover terms are defined in the contract. Retainers are re-sized after the first quarter, so the envelope tracks how you actually use it.