SUPPORT AREA
Website upkeep
Handle agreed updates, fixes and checks for the website and its publishing tools.
SERVICES
Website Maintenance & Technical Support
Website maintenance and ongoing technical support for marketing teams and agencies: keep sites, AI assistants and integrations working, and plan improvements as needs change.
Marketing tools need attention after launch. Pages change, connections break and the team finds new things it needs. We can stay involved as a technical partner, with an agreed scope, priorities and working arrangement.
SUPPORT AREA
Connected workflows
Investigate failed automations and adjust connections when a tool or business process changes.
SUPPORT AREA
AI assistant upkeep
Review reported issues, update approved sources and check the assistant after agreed changes.
SUPPORT AREA
Ongoing development
Work through a shared list of improvements, helping the team decide what to do next and what it will involve.
WORKING TOGETHER
Clear scope. Agreed priorities.
Before support begins, we agree what is covered, when we are available, how requests are handled and how additional work is estimated. Your team knows who to contact and what to expect.
01
Review the setup
Understand the systems, access, documentation and outstanding issues.
02
Agree coverage
Define included work, availability, response expectations and how urgent issues are handled.
03
Organise requests
Set up a shared way to submit work, agree priorities and follow progress.
04
Review and improve
Discuss completed work and adjust the next priorities as marketing needs change.
WHAT YOU RECEIVE
A technical partner who knows the setup.
An agreed support scope, a shared work list and a record of changes. We keep documentation current for the work we take on and help plan further development.
We need an initial walkthrough, relevant system access and a contact who can set priorities. Support capacity, costs and coverage are agreed before the arrangement starts.
- No. We agree availability and response expectations for each engagement. If your business needs round-the-clock coverage, that requirement needs a separate solution.